Driven to Development

I entered the tech industry as a production developer/front-end developer while attending college. After getting that initial opportunity, I was able to have the privilege to work for a number of organizations in various roles working with different technologies. Currently, I am working as as a support engineer working in Azure, specifically supporting App Services and have experience in cloud resource management with considerable experience with ARM (Azure Resource Manager).

In my various roles, I look to give everything I have for any given project I am part of. I am driven to innovate and have a deep passion for deplopment so I use any projects I am part of as an opportunity to grow.





Modified On: 08/23/2023

Professional Summary:

I am a seasoned support engineer/developer with my primary focus being on cloud infrastructure and cloud web hosting via App Services within Azure. In my time working within Azure, I have been able to acquire a mastery for developing cloud resource deployment(s) using tools such as ARM template, Azure CLI/PowerShell, Bicep, Azure REST API and have experience debugging the use of abstraction tools such as Terraform or Pulumi for deploying Azure resources via IaC (Infrastructure as Code) Also, I have significant experience in utilizing services such as Azure Policy for enforcing resource compliance standards within an environment and RBAC for tightly defining permissions levels for Azure users.

Professional Experience

Ensono (Mayo Clinic) | Mar 2023-Present

DevOps Engineer

  • Assist with app configuration for services such as Azure Active Directory, Azure SDK or 3rd party services

Microsoft | Nov 2020-Mar 2023

Azure App Service Chat Support Engineer

  • Assist customers with diagnosing configuration or performance issues facing their app service resources within a chat environment to provide immediate engagement

Microsoft (Kforce, Inc.) | Oct 2019-Nov 2020

Azure Dev Support Engineer

  • Assist customers with troubleshooting development solutions related to Azure:

SRS Distribution Inc. | April 2018-Oct 2019

Application Support Engineer

  • Provide front line support for company internal CRM application

Arcadium Technologies, LLC | Sept 2017-April 2018

Selligent CRM Support Engineer

  • Provided official support for Arcadium support to company clients for Selligent CRM application(s)

Microsoft (Convergys Corporation) | Oct 2015-July 2017

Internet Explorer SDK Support Engineer

  • Provided official support for Microsoft Premier customers such as Wells Fargo, American Express, etc
    • Responsible for indepth debugging of enterprise web applications on large and varied codebases

Viverae, Inc (SimplyWell LLC) | June 2015-Oct 2015

CRM Web Developer

  • Build solutions utilizing out of box features to address business needs such as creating entities, creating new/utilizing existing forms and injecting web content

Dealertrack, Inc. | Nov 2014-May 2015

Production Developer

  • Troubleshoot and resolve website maintenance tasks

  • HTML
  • CSS3
  • JavaScript
  • jQuery
  • C #
  • SASS
  • MySQL
  • PHP
  • C# and ASP.NET MVC
  • Transact-SQL
  • PowerShell
  • CLI
  • Azure Development
  • Kusto Query Language
  • ARM (IaC)
  • Azure Blueprint
  • Azure Policy
  • App Services
  • REST API

# Name Role Email
1 Rick Burns Support Engineering Manager riburn@microsoft.com
2 Gary Ranne Support Engineering Manager garyra@microsoft.com
3 Kariamu Kamau Software Engineer kariamuk@gmail.com

# School Program Location/Dates
1 Richland Community College Computer Science Dallas, TX | May 2014
2 Embry-Riddle Aeronautical University Aerospace Engineering Daytona Beach, Florida | Aug 2008-Feb 2009